guarantee
Our jewellery comes with a 6-month guarantee from the date of order on:
• Material defects
• defective closure
• fallen stones
During the warranty period, we will remedy any defects in a product free of charge, provided they are due to material or manufacturing defects.
The guarantee does not cover:
• normal wear and tear
• Improper handling
• intentional changes
• negligent damage
In the event of a warranty claim, please proceed as follows:
Send us an email to: info@amillamiajewelry.com and please include the following information:
• First and Last Name
• Order number
• Photo of the defect
Our customer service will first check the photo to see whether the defect is covered by the warranty.
In the event that this is a warranty case, you will receive a free return label to send the item to our warranty department.
Our warranty department will review the case within 5 - 7 working days after receipt of the goods and will repair or replace the item free of charge.